17 Some examples of common change management tools include: Change management strategy Change management plan Change management leadership kick-off event Consumer impact analysis Stakeholder analysis Organizational culture assessment Change readiness surveys before, during, and after the change Your change management strategy and plan should have the goal of building the voice of the consumer into your organization’s DNA. Messaging should focus on why your organization is doing this work and how changes will improve the consumer experience. This messaging should be communicated at the very beginning of the work and continually be reinforced to ensure that the change sticks. ADDITIONAL INSIGHTS. Eight Steps for Healthcare Change Management Success.
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