| © 2022 Freed Associates, Inc. 18 Without a Culture of Learning, Your Efforts Will Be Undone. The golden thread that should be woven throughout any improvement journey is continual evolution. The number one reason that consumer experience efforts fizzle and fail is lack of follow-up. The needs of consumers change. Technology changes. Society changes. Companies that are truly consumer-centric never stop listening, evaluating and improving. If you embrace a culture that is focused on continually measuring, learning and adjusting, you will be well positioned to grow your business and remain relevant in the healthcare market. Need Help? Ask the Experts at Freed Associates. Improving consumer experiences often requires time frommarketing and consumer research groups, operational experts, data analysts, IT groups, and expert consultants. If you need help at any stage of your consumer experience efforts, contact us to learn how Freed can assist your organization in growing and remaining competitive by exceeding customer needs. Never Stop Assessing and Adapting.
RkJQdWJsaXNoZXIy MzY4MjIw