Dear Freed Associates Community,
Every person across the nation who consumes healthcare is experiencing a rapid change in the many ways that care can be accessed, delivered and managed. We see Amazon, Apple and major forces from other industries beginning to impact the healthcare market in one form or another, which will have wide-ranging implications to consumers, providers and payers.
Our lead article examines lessons that can be drawn from key industries outside of healthcare when it comes to successfully improving consumer experiences. We hope you find this information, as well as the case studies in this issue of our newsletter, both illuminating and inspiring.
Dava Freed, Founder and CEO