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As we enter spring there’s a bit of cautious and very welcome optimism across California and throughout the nation in terms of the pandemic. Healthcare continues to grapple with workforce challenges, health equity, and creating a positive consumer experience. As the industry evolves to handle these challenges, so does Freed Associates.

I’m delighted to announce an important addition to the Freed team, Dr. Chris Jaeger, our newest Vice President, Client Solutions. Dr. Jaeger brings decades of experience to Freed, both as a practicing physician and as a respected leader in healthcare. He is known for being a change agent with deep experience in leading large-scale care delivery transformations and advising on policies and programs that improve access to care, equity, and quality. Get to know Chris in this edition of our newsletter as he shares perspectives on health equity, value-based payments, and workforce burnout.

I am looking forward to our hosted panel webinar with industry experts coming later this spring, focused on the theme of taking a human-centered approach to improving the healthcare consumer experience. In this issue of our newsletter, we’ll also share two case studies. The first details how Freed was able to help a client handle the challenge of achieving critical visibility into daily work performance across a virtual workforce. The second demonstrates how we helped a major health system save $1 million by moving 50+ outpatient clinics to a state-of-the-art medical office building.


Dava Freed
Founder and CEO

Point of View

Get to Know Our Newest VP of Client Solutions, Dr. Chris Jaeger.

My journey from care delivery to consulting has been immensely rewarding. As my career has evolved, I remain passionately connected to my purpose: to act with empathy and respect as I strive to improve healthcare equity and the health of my community.

Read more »


You Won’t Want to Miss Our Upcoming Webinar.

We are excited to announce our next webinar, which will focus on taking a human-centered approach to improving the healthcare consumer experience. Our expert panel will discuss approaches, how to avoid common pitfalls and more.

Invitation to attend coming soon!

Case Study

Move to New Medical Office Building Saves $1 Million+ Annually.

A major health system was ready to move 50+ outpatient clinics to a new, state-of-the-art medical office building and engaged Freed, which managed the massive move and, in the process, helped the client save $1 million+.

Read more »

Case Study

Lean Delivers Visibly into Workforce Performance.

A leading management services organization (MSO) had greatly expanded its market territory and revenue potential but also decreased its transparency into workforce performance. Learn how Freed gave the MSO critical visibility with a new Lean Management System.

Read more »

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Freed Associates
412 Yale Avenue, Kensington, CA 94708
[email protected]

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