Problem to Solve
An innovative new health care services and technology start-up, predicated on quality, efficiency and patient experience, needed its new data center operational and business productivity software to perform flawlessly. Amid several other internal start-up needs, the company lacked the bandwidth and experience to oversee this tech effort itself.
From a business and reputation standpoint, the success of the company depended on the availability of this vital infrastructure. If the data center and productivity software did not work well, the company’s employees would not be able to properly serve clients or work with one another. To manage these mission-critical IT implementations, the company engaged Freed Associates (Freed).
Strategy and Tactics
Freed quickly assessed and determined the organization’s most pressing IT needs and requirements, multiple geographical locations and all stakeholders. The data center installation and business productivity software upgrade were divided into separate projects. Each project leveraged a common project management infrastructure, with client staff assigned to support and collaborate with Freed throughout the engagement.
For the data center installation, located within a single facility, the most critical strategic need was to ensure that both its physical and virtual networks were properly established, tested, and had sufficient security in place to support more than 600,000 anticipated members on a new customer-facing application. Key tactical assignments included:
Unlike the data center installation, the business productivity software upgrade involved multiple company locations. While there were some infrastructure commonalities between these locations, there were also several location-specific change management decisions required. The timing and execution of this upgrade was critical, as the existing productivity software was proving woefully inadequate to meet the company’s needs. This issue needed to be resolved as soon as possible.
The software upgrade part of the engagement included:
Thanks to the input and collaboration of organization stakeholders assigned to these projects, both the data center and business productivity implementations proceeded well and within the organization’s desired time frame. This enabled the organization to launch its services on-time, as planned, and meet a critical market timing need. The company was able to maintain its reputation for reliability and properly support its employees, enabling them to take care of current clients and market the company’s services to potential new clients.
When your business success and reputation rests on the functionality and integrity of your technology systems, it is important to candidly assess your internal resources and capabilities. This start-up health care organization realized it needed outside assistance to meet its goals, and gained the help it required to launch on-time and begin to build long-term business relationships.
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