Have you developed a strong vision and can sell the business case for change? We understand that change is difficult and that positive outcomes are tied to acceptance of changes, rather than hostility toward them. Whether the change stems from a system implementation, business process or product change, a structural redesign or a move, the principles of managing change are the same. We employ strategies to engage you in defining and understanding the impact of change on the individual and support your move through the change curve, offering tools and techniques to improve acceptance.
Have you identified affected stakeholders, from executives to physicians, front line staff to business partners, and assess their information needs? Our years of experience and specific processes provide us with an understanding of your needs and fears surrounding change. To alleviate resistance, we create communication plans to ensure the appropriate information is disseminated, at the right time, through the most effective channels. We will also assist your team in executing effective change communications, including the crafting of key materials and messages.
Do you need help to design optimal, attainable organizational structures? We deliver all aspects of the design effort including identifying impacted workflows, proposing process changes, defining roles, and developing organizational charts. We work with you to set expectations, employ tools to improve communication and proactively seek ways to reduce misinformation, so employees are more likely to buy into a change initially and remain committed to the change throughout.
Are you in the pursuit of organizational effectiveness? This may include forecasting capacity and demand, assessing internal processes for efficiency and acceptance, or developing internal and external expectations surrounding service line agreements. We look at your workforce and create strategies to increase organizational agility.
We have years of experience managing the vital transition from a development effort to pilot to full-scale operations. This includes guiding project and operational teams through the technical and human aspects of large-scale organizational changes. We plan approaches and manage training programs to aid in transition and adoption.
Problems We’ve Solved
Freed Enhances Rollout, Use and Adoption of Client’s New Workflow Automation System
When a health plan’s IT applications team needed to roll out a much-needed workflow automation tool to 75 marketing department staff members after prior setbacks, it engaged Freed Associates (Freed) to lead a revitalized, adoption-focused project. Freed and the client collaboratively worked to plan the implementation and ensure that the pitfalls of past rollouts of this workflow automation tool would not be repeated. This new approach focused on employing best-practice configuration and design processes, delivering effective end-user training and providing extensive project communications to achieve technology adoption goals. Read more about this project »
To learn more about our Change Management service line, please contact us.