Healthcare Operations Consulting

Freed helps you tackle the most complex operational challenges, whether that’s creating a better experience for patients and members, improving access to services, or addressing escalating costs.

We bring an iterative approach to assessing, planning and implementing improvement initiatives to ensure that we deliver what you and your customers truly need through a collegial, partnering relationship.

• Operational assessment, design and implementation
• Consumer experience research and analysis
• Operating model, workflow redesign, and supporting technology improvements
• Performance measurement development and monitoring

Now, more than ever, integrated delivery systems and health plans are adjusting care management practices to address the needs of patients across the continuum of care and to achieve the best possible outcomes.

The care management experts at Freed are adept at engaging and partnering with clinicians, staff, patients, and families to design and improve the care and support provided to patients.

• Assessment of the end-to-end care continuum and associated recommendations, including development of continuum of care strategies
• Future state organizational model development, including identifying roles and responsibilities and workflows
• Implementation support for technology solutions that optimize scheduling and management of post-acute care
• Program development for the advancement of end-of-life programs
• Care management Key Performance Indicator (KPI) development

Making sure patients get the right care in the right place at the right time can mean consolidating, moving or building facilities. When it comes to accommodating your patient population within the four walls of your buildings, Freed has the expertise you need to maximize efficiency and deliver the best possible patient experiences.

• Demand, capacity and space planning
• Site selection
• Workflow redesign, including Lean process optimization
• Staffing model optimization
• Device management and technical integration
• Communication planning, move logistics, and go-live support