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Contact Freed

Healthcare Operations Consulting

Optimize key aspects of your care delivery and health plan operations.

Operational Transformation
Operational Transformation

Drive lasting change for the better.

Healthcare never stands still. Neither do our clients. They turn to Freed’s expert healthcare operations consultants to help them grow, optimize, evolve, improve and keep up with ever-changing challenges.  Freed can help you drive improvement opportunities ranging from care management to facilities planning and from member administration to patient experience and outcomes — and more.

At Freed, our healthcare operations consultants are steeped in applying Lean, Six-Sigma and Agile methodologies. We work closely alongside all stakeholders to understand your business needs and processes. We dig into your challenges and partner with the frontline professionals managing day-to-day work. And we build solutions that achieve significant, lasting improvement.

Areas of focus.

Business Operations and Care Delivery Improvement

Freed helps you tackle the most complex operational challenges, whether that’s creating a better experience for patients and members, improving access to services, or addressing escalating costs.

We bring an iterative approach to assessing, planning and implementing improvement initiatives to ensure that we deliver what you and your customers truly need through a collegial, partnering relationship.

  • Operational assessment, design and implementation
  • Consumer experience research and analysis
  • Operating model, workflow redesign, and supporting technology improvements
  • Performance measurement development and monitoring

Care Management

Now, more than ever, integrated delivery systems and health plans are adjusting care management practices to address the needs of patients across the continuum of care and to achieve the best possible outcomes.

The care management experts at Freed are adept at engaging and partnering with clinicians, staff, patients, and families to design and improve the care and support provided to patients.

  • Assessment of the end-to-end care continuum and associated recommendations, including development of continuum of care strategies
  • Future state organizational model development, including identifying roles and responsibilities and workflows
  • Implementation support for technology solutions that optimize scheduling and management of post-acute care
  • Program development for the advancement of end-of-life programs
  • Care management Key Performance Indicator (KPI) development

Healthcare Facilities Planning and Execution

Making sure patients get the right care in the right place at the right time can mean consolidating, moving or building facilities. When it comes to accommodating your patient population within the four walls of your buildings, Freed has the expertise you need to maximize efficiency and deliver the best possible patient experiences.

  • Demand, capacity and space planning
  • Site selection
  • Workflow redesign, including Lean process optimization
  • Staffing model optimization
  • Device management and technical integration
  • Communication planning, move logistics, and go-live support

Our experts.

David Mendlowitz

David Mendlowitz

Healthcare Consultant
  • Over 25 years working as a healthcare consultant with health plans, integrated delivery networks, accountable care organizations, independent physician associations, and a variety of for-profit and nonprofit hospitals, academic institutions, and medical foundations
  • Adept at developing a clear vision and inspiring project and operational teams to a common goal
  • Draws on his varied experience across strategy, operations, finance, information technology, human resources, compliance, and regulatory reform to deliver robust solutions

Kam Reams

Healthcare Consultant
  • Integrates business strategy, leading practices, and regulatory requirements to drive operational transformation
  • Brings background in population health and care coordination re-design and optimization strategies along the care continuum
  • Developed risk-based methodologies to measure operational performance and ongoing quality improvement
Katherine P. Redmond

Katherine P. Redmond

Healthcare Consultant
  • Serves as a thought partner, helping leaders transform their operations to drive efficiencies and improve patient experience
  • Proven experience facilitating enterprise-wide facility planning activities to optimize hospital, ambulatory, and administrative space, support long-term planning goals, and meet regulatory requirements
  • Excels at quickly understanding complex problems and leading teams to develop and implement solutions
Liz Aron

Liz Aron

Healthcare Consultant
  • Experienced Lean coach and facilitator in helping teams transform operational performance to drive sustainable outcomes
  • Specialist in optimizing hospital and outpatient operations to improve patient satisfaction, financial outcomes, and patient and employee safety
  • Provides facility move planning, coordination, and stabilization support, helping clients avoid disruptions to patient care and achieve operating efficiencies
Mike Seel

Mike Seel

Vice President, Client Solutions
  • More than 25 years of healthcare consulting experience driving operational transformations across multiple care delivery settings, from hospital to ambulatory to care at home
  • Expertise leading key initiatives from strategy to implementation, including organizational redesign, performance improvements, and technology/analytics enhancements
  • Excels at bringing companies through complex transitions and integrating work across operational, clinical, financial, and technical teams
Nikki Iantuono

Nikki Iantuono

Healthcare Consultant
  • Helps clients identify, quantify, and track the value of their core strategic initiatives
  • Eliminates siloed decision making by creating and implementing enterprise-level governance structures
  • Adds lasting value by partnering with clients to define sustainable operating models and reporting mechanisms to monitor performance and efficiency
Suzanne Leupold

Suzanne Leupold

Healthcare Consultant
  • Over 25 years of healthcare experience working with hospitals, health plans, ambulatory care centers, physician practices, academic medical centers, and home health agencies
  • Skilled at working across multiple disciplines and matrixed organizations to execute complex programs
  • Expertise in business process design, operations management, consumer healthcare experience, financial analysis, and product development and implementation
Zaida S. Aronovsky

Zaida S. Aronovsky

Strategy Chief of Staff and Healthcare Consultant
  • Helps healthcare organizations avoid pitfalls and maximize initiative benefits by deploying program management best practices
  • Cultivates client trust and engagement through effective application of change management principles
  • Offers significant experience driving strategic transformation through large-scale program implementations

Related insights.

Explore the Knowledge Center

Our Solutions

Explore other ways Freed Associates can help.

The Freed healthcare consulting group works closely with healthcare organizations to help improve processes and outcomes.

Healthcare Strategy Consulting

The rapid evolution of healthcare is forcing all organizations to continuously adjust. Freed has the expert consultants you need to advance your operational improvements, from business practices to care delivery, to care management practices and facilities planning.

Healthcare Analytics & Technology Consulting

Implementing sustainable, strategic change in healthcare has always been a challenge. That’s why so many organizations turn to Freed Associates. Our healthcare consultants not only guide senior leadership to help make transformation initiatives a reality, but we also roll up our sleeves and work side by side with your implementation teams to get initiatives across the finish line.

Healthcare Regulatory Compliance Consulting

Improving efficiencies and delivering better care depends on robust data analytics capabilities and well-designed systems. Freed has decades of experience helping to realize the value of these investments, from data strategy and analytics initiatives to digital transformation and complex system implementations.

Healthcare Revenue Cycle Consulting

Meeting state and federal-issued regulations is an intensely confusing, time-consuming and constant endeavor. Freed can help you accurately interpret regulations, evaluate appropriate actions, drive impact assessments, achieve regulatory preparedness and successfully complete health plan audits.

Get on the Fast Track to Value

Get on the Fast Track to Value