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Freed Associates

Problems We've Solved


Operational Intervention Revives Floundering Health Plan

The company’s initial launch and long-term success in its new geographic market would not have been possible without the external input and assistance that was provided to address its operational issues.

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Workload Management Boosts Sales Team’s Growth Potential

It was recommended that the sales team add additional support resources, as well as deploy a new staffing model that adequately staffs each critical team role. This would allow employees to continue to produce high-quality work.

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Management Services Organization Expedites Vendor Due Diligence, Benefits Business

By determining and verifying its critical requirements and risks, the MSO was able to expedite its vendor selection process, build more complete and effective testing plans and better able to plan for its staffing needs for UM implementation.

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Specialty Department Improves Operations to Boost Patient Experience, Growth Plans

A future-state organizational structure for the department was established to resolve the department’s identified operational issues.

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Health Care System Gains from Centralized Marketing

This initiative yielded a new, centralized marketing organization capable of more efficiently producing higher-quality marketing campaigns and materials.

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Billing Department Revamp Pays Multimillion Dollar Recurring Returns

Based on multiple interventions and process and policy improvements, the billing department achieved a nearly 25% increase in cash compared with its average collections in prior months.

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Finance Department Redesign and Restructure Drives Transformative Change

The finance department was provided with a new structure and updated roles, responsibilities and processes for its team members, paving the way for future success.

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Health System Significantly Improves Privacy Incident Reporting Capabilities

This work illustrates the value of improving data quality and accessibility within any data-dependent health care department, and particularly so within compliance.

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Updating Utilization Management Operations to Drive Cost-Containment

By addressing its operational and process needs, the UM department enhanced its overall efficiency and productivity to create a much higher-performing and more effective department.

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Lean Process Drives Finance Department Transformation

The value stream mapping workshop proved effective. Attendees learned how their work fit into the larger organizational framework, and planned an integrated vision for the department’s future.

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Occupational Health Company Creates New Operations Model to Drive Efficiency

The company gained a new, scalable operating model applicable to all current and planned locations. This included optimized sales processes, enhanced forecasting capabilities and a template for future facility openings.

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