How Patient Input Can Boost
Your Bottom Line
By
Chelsea White
By using some of the patient input strategies outlined here, providers and health plans can potentially mitigate the business challenges of health care consumerism and help shape a more cost-effective, value-based health system that benefits all stakeholders involved.
How to Improve Your ACO? Just Ask! By Shanti Wilson
By seeking to directly hear the voice of your patients, based on the types and qualities of the services you provide, your ACO will be much better prepared to improve your patient experience and satisfaction.
Getting Your Care Transitions Right By Shanti Wilson
No matter how well you believe your organization is performing with its care transitions, there is always room for improvement. A single mishandled care transition is one too many.
Ten Steps to Improve Physician Engagement By Katherine P. Redmond
Forward-looking health care organizations realize that physician engagement is key to their clinical and financial performance.
Understanding and Improving Patient Financial Clearance By Samir Panchal
PFC departments have the potential to create financial and clinical integration and be the center of the revenue cycle, helping manage and connect all of its aspects. A high-functioning PFC also likely means a happier and more productive workforce, as well as more satisfied patients.
How to Improve Your Patient Access Services By Chelsea White
Led and managed well, a patient access department can be a justifiable source of pride for any health care organization – and a distinct competitive differentiator.
Supporting a Cyber-Resilient Health Care Organization By John B. Tanner
To maintain operational and financial viability, cyber-vulnerable health care organizations need to become better-prepared and more resilient against attack. This means having in place not only the right technology, but also proper governance, policy, processes, and education to help prevent a cyberattack.
Is Your Health System Ready for an Integrated Applications Platform? By Gwen Elwood
In this article, we look at the potential benefits to a health care organization of using an integrated applications platform versus those from multiple vendors. We also describe a process your organization can use when deciding whether to migrate from a multi-vendor system to a single vendor platform.
Why You Need to Build a Continuous Improvement Culture By Carly Dunham
Continuous improvement (CI) and employee engagement go hand-in-hand because engaged employees strongly believe that their CI-related ideas and actions matter – as long as such input is consistently valued. Employees who feel heard are 4.6 times more likely to feel empowered to perform their best work.
Eight Steps for Health Care Change Management Success By Zaida S. Aronovsky
What’s behind employees’ hesitancy toward change management in health care? How can leaders help their employees understand and sustain such changes? By understanding the most common reasons people object to changes and proactively taking steps up-front to address such resistance, health care leaders will more likely and consistently achieve change management success
Accelerate Your Organizational Transformation by Taking These Five Key Steps By Alex Go
Whether you’re about to undertake a restructure or it’s on the horizon, how can you be sure it goes well? You’re more likely to achieve a successful restructuring when adhering to these five critical steps.