topic: Business Process Optimization
How to Improve Your Patient Access Services By Chelsea White
Led and managed well, a patient access department can be a justifiable source of pride for any health care organization – and a distinct competitive differentiator.
Is Your Health System Ready for an Integrated Applications Platform? By Gwen Elwood
In this article, we look at the potential benefits to a health care organization of using an integrated applications platform versus those from multiple vendors. We also describe a process your organization can use when deciding whether to migrate from a multi-vendor system to a single vendor platform.
Accelerate Your Organizational Transformation by Taking These Five Key Steps By Alex Go
Whether you’re about to undertake a restructure or it’s on the horizon, how can you be sure it goes well? You’re more likely to achieve a successful restructuring when adhering to these five critical steps.
Avoid These Leading Pitfalls of Program Management By Zaida S. Aronovsky
How can organizations more consistently enjoy the benefits of superior program management? Start by avoiding these five leading program management pitfalls and instead embracing best practices.
The 7 Key Factors for Health Care Mergers By Robin Figueroa
Many questions arise with a merger or affiliation: Will departments and staffs be combined, will there be a consolidation of the systems used, and will there be opportunities to create a shared services model? Ultimately, how do you ensure merger or affiliation success? Here are seven detail-oriented steps to consider.
Is Your Health Care Project Headed the Wrong Way? By Zaida S. Aronovsky & Chet Stagnaro
Just because a major project is treading new ground does not mean it is destined for failure. By knowing the warning signs of a troubled project, you can intervene more quickly and effectively. Based on our more than 45 combined years of experience rescuing faltering projects, here are five of the most common red flags – and what you can do about them.
Improve Medical Group Performance By Mark Schneider
As seen in HealthCare Business Today. Interested in quickly improving the clinical and financial performance of your medical group or practice? It starts by building a more engaging, patient-focused culture in your organization. That’s the key takeaway of a recently released report from the Medical Group Management Association (MGMA), which found that fostering a patient-centric culture...
Add a Chief of Staff to Increase Your Success By Shanti Wilson
In years past, health care CEOs and other top executives could typically single-handedly fulfill their designated roles. Today, that is often no longer possible. Increasingly, due to significant business, regulatory and cultural changes and expansions, health care organizations are employing chiefs of staff to support their CEOs and other senior executives on a temporary or even permanent basis.
Steps to Improve Your Organization's Knowledge Management By Kam Reams
Knowledge management helps health care organizations of all types and sizes more effectively manage internally and externally generated knowledge, enhance care and customer/patient service.
Get Ready for a Successful Health Plan Audit By Shanti Wilson
Depending on which types of patients you serve, your health plan audit may be made by many regulatory entities. Your compliance department should be notified when an audit will be conducted. If you do not have a compliance department, your point of contact will typically be in your C-Suite, such as your CEO or CFO.
Improve Software User Adoption with These 7 Proven Success Steps By Gwen Elwood
A new workflow automation tool was burdened with a difficult-to-learn user interface and workflows which didn’t fully match users’ jobs, resulting in employees who didn’t use the tool or did so incorrectly. Because managers didn’t believe the tool facilitated their employees’ work, they didn’t recommend it or use the tool’s reporting features to drive decision-making.