topic: Change Management
Once an insurer or hospital has acquired a medical practice, what is next? Acquirers should proactively ensure a seamless integration of services within their new practices. The success of a major medical foundation in acquiring and integrating a pair of specialty physician practices offers six rich lessons other organizations should consider with their integration implementations.
A new workflow automation tool was burdened with a difficult-to-learn user interface and workflows which didn’t fully match users’ jobs, resulting in employees who didn’t use the tool or did so incorrectly. Because managers didn’t believe the tool facilitated their employees’ work, they didn’t recommend it or use the tool’s reporting features to drive decision-making.
More providers and health care organizations are forming clinical integration networks (CIN) to collaborate on improving the quality and efficiency of care, while allowing themselves to continue to operate independently.
Many health care organizations’ business intelligence teams lack the experience, bandwidth and/or big-picture strategic and analytical skills needed to adequately respond to their organizations’ heightened needs.
A well-thought and skillfully delivered training plan can help health organizations realize a return on their investments, reduce operational risks, heighten the skills, engagement and productivity of employees and improve the quality of care and services.