All Insights Exceptional Consumer Experience Is Defining the New Era of Healthcare — Here’s How to Embrace It. The time to get on board with consumer-experience-driven healthcare was yesterday. Read our eBook and discover the 5 critical steps to successful consumer-centered improvement efforts. eBook In this eBook you’ll learn: Why embracing a customer-first approach to healthcare is essential to your organization’s future Where every consumer-experience-based improvement initiative must begin How to identify and choose the best opportunities for improvement How to get clear on governance and accountability How to design and implement change Why a culture of learning, plus constantly assessing and adapting are critical to your success View eBook