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Freed Enhances Rollout, Use and Adoption of Client’s New Workflow Automation System

When a health plan’s IT applications team needed to roll out a much-needed workflow automation tool to 75 marketing department staff members after prior setbacks, it engaged Freed Associates (Freed) to lead a revitalized, adoption-focused project. Freed and the client collaboratively worked to plan the implementation and ensure that the pitfalls of past rollouts of this workflow automation tool would not be repeated. This new approach focused on employing best-practice configuration and design processes, delivering effective end-user training and providing extensive project communications to achieve technology adoption goals.

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