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Digital Experience

Enabling complete digital and agile conversions, integrating technology and data throughout the health journey to maximize consumer and provider experiences.

Digital Experience
Digital Experience

Creating Consumer-Centered Experiences

Companies like Amazon and Apple set the bar for seamless end-to-end experiences. These digital-savvy entrants are avidly pursuing healthcare opportunities. Meanwhile, innovative health systems are forming alliances with retailers and other consumer-focused organizations. These digital disrupters are applying pressure on traditional health plans and providers like never before.

Freed consultants can help you meet and exceed expectations for digitally connected experiences. When implemented well, these initiatives build loyalty, improve outcomes and reduce costs.

Our Experts and Areas of Focus

Digital Transformation

A successful transformation to a digital-first model doesn’t happen from outside your organization. It must be driven from within. Healthcare organizations look to Freed to walk the digital journey with them arm-in-arm. Freed provides coaching that turns leaders into digital champions. Experts at unlocking the talent of your internal teams, Freed can amplify your leaders’ voices and position them — and your organization — to accelerate the enterprise’s digital DNA, capture the value of digital-first investments, and create consumer journeys that wow and delight customers.

  • Digital strategy development focused on the consumer experience
  • Organizational change management, executive coaching and leadership alignment
  • Consumer experience enhancements and streamlining supported by efficient operational processes
  • Business and technical agility

Digital Strategy and Governance

Delivering effective and engaging digital experiences to your consumers goes beyond simply replicating existing functionality in a digital channel. Clients turn to Freed to meet them where they are and help them connect touchpoints, journeys and channels for an end-to-end healthcare experience. By applying toolkits and methodologies to assess digital governance and program structures, we lead you to a foundational digital delivery model that positions your organization to accelerate the evolution of the digital practice.

  • Alignment of objectives with enterprise business goals and technology
  • Organizational assessments (i.e., digital maturity, agile readiness, data platforms, resource skill level, budgets and roadmap)
  • Stakeholder and sponsor governance and communication

Portfolio and Delivery Management

This is not your traditional portfolio and delivery management. Freed’s seasoned consultants focus on enabling teams to deliver value in an agile, iterative and customer-obsessed way. Expert facilitators and navigators spanning cross-functional groups, Freed brings together interdependent teams in balance with autonomy and alignment.

  • Initiative evaluation and prioritization based on driving consumer value
  • Impediment identification and resolution
  • Ongoing program increment and quarterly planning initiatives and demand management
  • Product and engineering execution enablement, releasable feature sets, and MVP defilement

Our experts.

Matt Dutton

Matt Dutton

Vice President, Client Solutions
  • Brings more than 28 years of managing the delivery of complex  health care programs and projects
  • Leadership role in over 40 large program implementation success stories with payers, providers, and vertically-integrated healthcare delivery systems
  • Responsible for client programs focused on digital transformation and agile funding models, interoperability, pricing transparency, and data analytics
Alison Budor

Alison Budor

Consultant
  • Over 25 years of creating and delivering exceptional user experiences, aligning business and operational objectives, and driving impactful organizational change
  • Proven success record of developing multi-year digital strategy programs
  • Extensive experience working with senior executives and delivery teams
  • Passion for delivering meaningful, measurable outcomes to help clients realize aggressive business and operational objectives
Carly Dunham

Carly Dunham

Consultant
  • Specialist in digital health and transformation
  • Record of success reinvigorating programs to improve value-based delivery, strengthen stakeholder relationships, garner strategic alignment, and foster continuous improvement
  • Leadership experience spanning management of mega-program portfolios, delivery, finances, and governance
  • Passion for coaching to supercharge the performance of clients and their teams
Steve Berriuata

Steve Berriatua

Consultant
  • Brings over 30 years of experience leading high-performance teams towards realizing the value of their enterprise IT, digital transformation, and analytics investments
  • Has assisted nationally recognized health plans and providers in navigating the shift to an agile enterprise and aligning their IT investments with their business priorities
Dustin Nides

Dustin Nides

Consultant
  • Distinguished record of improving health care performance and outcomes for multiple organizations
  • Combines keen analytical experience with cutting-edge business acumen to achieve breakthrough client results
  • Has significant experience in mega-program management and digital transformation, as well as process improvement, business case creation, and complex executive reporting
Diane Louie

Diane Louie

Consultant
  • Extensive experience in large integrated health care organizations
  • Significant experience with program governance, business process improvement, financial analysis, and executive storytelling
  • Skilled at turning strategy into reality in support of successful digital transformation
  • Trusted partner for broking alignment and collaboration

Related insights.

Explore the Knowledge Center

Applied Analytics & Technology Advancement

From helping you to devise technical strategic plans to extracting new insights from your data and implementing technology systems, Freed will work to reach your goals and quickly deliver value. Along the way, we’ll ensure that your initiatives deliver insights that drive better decisions.

Operational Transformation

Whether your concern is compliance and meeting regulatory challenges, improvements in care operations, or creating membership opportunities, turn to us to help your organization with enterprise-level strategies and initiatives that achieve the outcomes you need.

Revenue & Finance Optimization

When it comes to maximizing your financial performance, we can help ensure that you’re leveraging the most effective integrated processes and modern technology. Freed’s expertise spans from strategy to implementation, and from front-end patient-facing revenue cycle operations to back-end billing and collections.

Get on the Fast Track to Value

Get on the Fast Track to Value