Digital Experience

A successful digital transformation model doesn’t happen from outside your organization. It must be driven from within. Healthcare organizations look to Freed to walk the digital journey with them arm-in-arm. Freed provides coaching that turns leaders into digital champions. Experts at unlocking the talent of your internal teams, Freed can amplify your leaders’ voices and position them — and your organization — to accelerate the enterprise’s digital DNA, capture the value of digital-first investments, and create consumer journeys that wow and delight customers.

• Digital transformation strategy development focused on the consumer experience
• Organizational change management, executive coaching and leadership alignment
• Consumer experience enhancements and streamlining supported by efficient operational processes
• Business and technical agility

Delivering effective and engaging digital experiences to your consumers goes beyond simply replicating existing functionality in a digital channel. Clients turn to Freed to meet them where they are and help them connect touchpoints, journeys and channels for an end-to-end healthcare experience. By applying toolkits and methodologies to assess digital governance and program structures, we lead you to a foundational digital delivery model that positions your organization to accelerate the evolution of the digital practice.

• Alignment of objectives with enterprise business goals and technology
• Organizational assessments (i.e., digital maturity, agile readiness, data platforms, resource skill level, budgets and roadmap)
• Stakeholder and sponsor governance and communication

This is not your traditional portfolio and delivery management. Freed’s seasoned consultants focus on enabling teams to deliver value in an agile, iterative and customer-obsessed way. Expert facilitators and navigators spanning cross-functional groups, Freed brings together interdependent teams in balance with autonomy and alignment.

• Initiative evaluation and prioritization based on driving consumer value
• Impediment identification and resolution
• Ongoing program increment and quarterly planning initiatives and demand management
• Product and engineering execution enablement, releasable feature sets, and MVP defilement