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Operational Transformation

Growth and optimization for healthcare regulatory compliance challenges, clinic and care operations, and membership and plan operations.

Operational Transformation
Operational Transformation

Driving Change for the Better

Healthcare never stands still. Neither do our clients. They turn to Freed’s expert consultants to help them grow, optimize, evolve and improve to keep up with the ever-changing dynamics that challenge their organizations.

Whether you need to address compliance and regulatory challenges, improvements in clinic and care operations or membership growth, we can help you devise enterprise-level healthcare operations strategies that achieve the outcomes you need. With Freed, you won’t get big, overreaching plans that sit on a shelf. Instead, you’ll receive real-world strategies, backed by an action plan that’s realistic, affordable and achievable.

Our Experts and Areas of Focus

Growth Strategies and Execution

No facet of healthcare has been untouched by the pandemic, and organizations are redirecting their strategies in regard to facilities, telehealth offerings, care coordination and many, many other areas. While we have methodologies and playbooks in place to help guide the work, we never take a standard approach. Every engagement is unique — as are the strategies we recommend to fit your organization.

  • Organizational assessments
  • Strategy development and implementation
  • Enterprise program and portfolio management
  • Facilities planning, moves and openings

Operational Improvement

Streamlining and saving costs while optimally serving your employees, patients and members are often competing priorities. Freed healthcare consultants are experienced with balancing these conflicting pressures to come up with the best recommendations and simplest implementations. We bring an iterative approach to assessing, planning and implementing your improvement initiatives, ensuring that we deliver what you truly need through a collegial, partnering relationship.

  • Healthcare operational improvement implementation
  • Lean process engineering
  • Program assessments and risk identification
  • Operational system implementations

Regulatory Compliance

Regulations require interpretation and a thorough evaluation and understanding of their impacts throughout your healthcare organization so that unexpected changes do not anger your providers, patients or members. We bring experience with a broad scope of compliance projects including experience working with regulators to define and enforce the rules. Effective regulatory compliance requires operational change and strong communication and hand-offs.

  • Regulatory intake, interpretation and implementation
  • Risk mitigation
  • Corrective action plan (CAP) development
  • Auditing program review and development of playbooks, staffing models, workflows and policies and procedures
  • Compliance gap analysis
  • Quality assurance process development

Care Management / Population Health

Healthcare organizations are grappling with social determinants of health and health equity issues. Care management and population health initiatives are vital to addressing these issues, and they also provide a means to deliver better care for your members and patients while reducing avoidable costs and managing risk. Freed consultants bring both breadth and depth in these areas — along with client-side operational experience that understands your world and a proprietary Population Health Content Model that frames our executions.

  • Population health and data management alignment
  • Patient and member satisfaction assessments
  • Patient and member-centric process changes
  • Application and personnel alignment

Our experts.

Shanti Wilson

Shanti Wilson

Vice President, Client Solutions
  • Over 20 years of healthcare experience supporting organizations at the federal, state, and local levels, including health plans, health systems, hospitals, and rural providers
  • Expertise in designing and implementing changes to support CMS, ONC, Medi-Cal, and other federal and state requirements
  • Skilled in driving operational transformation through collaboration with executives, clinical leaders, staff, and administration
Liz Aron

Liz Aron

  • Lean coach and facilitator helping teams transform operational performance to drive sustainable outcomes
  • Specialist in optimizing hospital and outpatient operations to improve patient satisfaction and financial outcomes
  • Experienced improvement consultant, specializing in radiology, oncology, and primary care process improvement
  • Skilled at connecting with teams to drive sustainable results

Kam Reams

  • Integrates business strategy, leading practices, and regulatory requirements to drive operational transformation
  • Brings background in population health and care coordination re-design and optimization strategies along the care continuum
  • Developed risk-based methodologies to measure operational performance and ongoing quality improvement
Nikki Iantuono

Nikki Iantuono

  • Helps clients identify, quantify, and track the value of their core strategic initiatives
  • Eliminates siloed decision making by creating and implementing enterprise-level governance structures
  • Adds lasting value by partnering with clients to define sustainable operating models and reporting mechanisms to monitor performance and efficiency
Yeeling Wu

Yeeling Wu

  • Health plan operations subject matter expert who helps clients drive performance and achieve regulatory compliance
  • Client partner who collaborates to identify and strategically pursue high-impact improvement opportunities within highly complex, matrixed organizations
  • Strength in “connecting dots,” understanding dependencies between aspects of health plan functions and their impacts on member and provider experiences
Joella Canales

Joella Canales

  • Experienced at leading large scale clinical operations reorganization initiatives
  • Patient-centered consultant who partners with all stakeholders to transform strategic and operational improvements in care management, utilization management and quality
  • Focused on value-based services to optimize business processes along the care delivery continuum
Zaida S. Aronovsky

Zaida S. Aronovsky

Strategy Chief of Staff and Consultant
  • Years of Healthcare Experience: 30 years
  • Expertise: Large program management, change leadership, systems implementations, operational transformation, strategic planning, organizational design
  • Skills: Large team management, communication, facilitation, agile framework and methodologies

Related insights.

Explore the Knowledge Center

Applied Analytics & Technology Advancement

From helping you to devise technical strategic plans to extracting new insights from your data and implementing technology systems, Freed will work to reach your goals and quickly deliver value. Along the way, we’ll ensure that your initiatives deliver insights that drive better decisions.

Digital Experience

Virtually all operations and functions tie back to a digital experience in today’s world. Shifting to become a digital-first organization can be disruptive and difficult to navigate. Freed will help you strategize and create connected experiences that build loyalty, reduce costs, improve outcomes and exceed your customers’ expectations.

Revenue & Finance Optimization

When it comes to maximizing your financial performance, we can help ensure that you’re leveraging the most effective integrated processes and modern technology. Freed’s expertise spans from strategy to implementation, and from front-end patient-facing revenue cycle operations to back-end billing and collections.

Get on the Fast Track to Value

Get on the Fast Track to Value