Operational Transformation

No facet of healthcare has been untouched by the pandemic, and organizations are redirecting their strategies in regard to facilities, telehealth offerings, care coordination and many, many other areas. While we have methodologies and playbooks in place to help guide the work, we never take a standard approach. Every engagement is unique — as are the strategies we recommend to fit your organization.

• Organizational assessments
• Strategy development and implementation
• Enterprise program and portfolio management
• Facilities planning, moves and openings

Streamlining and saving costs while optimally serving your employees, patients and members are often competing priorities. Freed healthcare consultants are experienced with balancing these conflicting pressures to come up with the best recommendations and simplest implementations. We bring an iterative approach to assessing, planning and implementing your improvement initiatives, ensuring that we deliver what you truly need through a collegial, partnering relationship.

• Healthcare operational improvement implementation
• Lean process engineering
• Program assessments and risk identification
• Operational system implementations

Regulations require interpretation and a thorough evaluation and understanding of their impacts throughout your healthcare organization so that unexpected changes do not anger your providers, patients or members. We bring experience with a broad scope of compliance projects including experience working with regulators to define and enforce the rules. Effective regulatory compliance requires operational change and strong communication and hand-offs.

• Regulatory intake, interpretation and implementation
• Risk mitigation
• Corrective action plan (CAP) development
• Auditing program review and development of playbooks, staffing models, workflows and policies and procedures
• Compliance gap analysis
• Quality assurance process development

Healthcare organizations are grappling with social determinants of health and health equity issues. Care management and population health initiatives are vital to addressing these issues, and they also provide a means to deliver better care for your members and patients while reducing avoidable costs and managing risk. Freed consultants bring both breadth and depth in these areas — along with client-side operational experience that understands your world and a proprietary Population Health Content Model that frames our executions.

• Population health and data management alignment
• Patient and member satisfaction assessments
• Patient and member-centric process changes
• Application and personnel alignment