Freed Associates

December Newsletter - Industry Expertise & Top Consultant Insights

TOPIC: Publications
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 December Newsletter  
December ends our calendar year, one filled with changes and opportunities. This is a time to step back and be grateful and to think about what you want to change and do in the coming year.
The articles in this newsletter reflect a common theme of organizations striving to improve themselves – to begin anew in various ways – and work more effectively and productively for the benefit of all. We hope that the articles are of value to you and may resonate with some of your programs and projects or what you may embark on in the coming year.
Thank you for taking time out of your busy schedule to read our newsletters, to learn a little more about our clients, our healthcare world and Freed’s work.
I wish you a wonderful end of year and a meaningful year of new beginnings. May you be inspired in 2016.
Dava Freed
CEO, President, and Founder of Freed Associates
Developing a Successful Physician Engagement Strategy
By: Sylvia Dochterman
If your hospital, clinic, or system is struggling with successfully transitioning from a fee-for-service to fee-for-value payment environment, look no further than your physicians to potentially fuel your fiscal growth and improve your quality of care.
Physician engagement is the holy grail of today’s healthcare industry, and it’s easy to see why. In a recent Gallup study of a hospital system, physicians rated “fully engaged” and “engaged” delivered an average of 51% more inpatient referrals and 3% more outpatient referrals than physicians rated “not engaged” or “actively disengaged.” The bottom-line difference? For this particular system, the most engaged physicians were 26% more productive than their less-engaged peers, adding on average an additional $460,000 in patient revenue per engaged physician per year. Continue Reading.
Freed Provides Strategic Support of Major Heath Carrier’s Three R’s Program Implementation
By: Gina Buban
The reporting and regulatory requirements of the Affordable Care Act (ACA) have proved complex and rigorous. A large, national health carrier tapped Freed Associates to develop a strategy to set up an operations team to manage data submission and regulatory compliance for the Reinsurance, Risk Corridors and Risk Adjustment programs, also known as 3Rs. The 3Rs are intended to encourage health plans to participate in the public exchanges by limiting the potential underwriting losses in the first years the Act is in place.
Because compliance with the 3Rs requires a new capability, a team had to be conceptualized and created from the ground up to ensure adherence and maximize subsidies available under the program. Freed came in to support the design of the team model, including governance strategy, policies, procedures, and ongoing processes. Continue Reading.
By: Kam Reams
Although management guru Peter Drucker famously
said, “What gets measured, gets managed,” measurement itself, while a great starting point, is no guarantee of management. 
In health care, clinical and business intelligence (C&BI) involves analyzing and using healthcare data to directly inform-and presumably improve-clinical and business decision-making.
Yet data analysis is easier said than done, as HIMSS board member Diane M. Carr recently acknowledged in an interview: “With the explosion of electronic health records recently, more and more health systems and individual providers are collecting data on patients than ever before. The challenge is to use those data to benefit the patients, and by that I mean to turn that data into useful information.” Continue Reading.
Scaling Up a Physician Education Program Led to Efficiencies for a Large Health System
Our integrated health care delivery system client started a patient communication training program for their physicians a few years ago. The program started as a small, grass-roots effort providing a few classes to physicians. The purpose of the classes was to improve the patient experience in the exam room and thereby raise patient experience survey as well as physician satisfaction results. The scores started to improve and the demand for classes increased significantly year over year.
Freed Associates had worked with this client on a number of projects over the years and they contacted us to discuss their concerns. The client’s program team and tools to support this physician education program had not grown to meet the increased demand for more classes across more geographic areas. This was impacting the efficiency and effectiveness of the training program team, costing them time and money. After talking with them to clearly understand their needs, Freed was engaged to partner with our client to assess the situation, develop recommendations, and implement solutions to these challenges. They needed to make improvements before a negative perception about managing this program spread across the organization. Continue Reading.
How Freed is Helping the Homeless Prenatal Program Transform Lives 
By: Adrienne Ladd  
Imagine not only being poor and/or homeless, but trying to subsist while raising children. That’s the daily reality faced by participants in the Homeless Prenatal Program (HPP), an award-winning, San Francisco-based nonprofit that provides poor and homeless families with the ability to end childhood poverty.
In December, Freed Associates and its employees supported HPP by purchasing supplies for and assembling personal care kits for families served by HPP. Each month, HPP sees some 200 new families; the personal care kits help stabilize the lives of those who often arrive at HPP with literally nothing. Continue Reading.
Meet The New Freed Associates
Subramaniam Kannan Joined in September
Kannan has significant experience in program and project management, process improvement methodologies and system implementations. Read his full biography here.
Caren Jones Joined in October
Caren has significant experience in the measurement and evaluation of clinical improvement and population health initiatives, as well as in optimizing the delivery of health care services for both provider and payers. 
Jerome Henry Joined in October
Jerome has considerable experience in advising hospital leadership teams and physicians on framing strategies to achieve successful Accountable Care, Meaningful Use, and Value Based Purchasing initiatives. Read his full biography here.
Diane Louie Joined in November
Diane has significant experience in project management, business process improvement, and performance management.
Dava Freed | CEO, President and Founder | 510-525-1853
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