Freed Associates

Freed Helping IHA Launch New Provider Directory Resource

Each year, California health plans and providers spend millions of dollars and thousands of staff hours to update provider directories which often ultimately prove out-of-date and inaccurate. In response, the Integrated Healthcare Association (IHA) was selected to create and launch a single, shared state-wide directory resource, the Provider Directory Utility (PDU), to improve directory accuracy and help patients find the care they need when needed. The PDU will support meeting SB 137 Medicare and Medi-Cal requirements.

Freed Associates is partnering with IHA with its upcoming “soft launch” of the PDU to assess its full functionality, validate the cloud-based system, test business and technical assumptions and identify potential risks and enhancements. IHA plans to launch the final version of the PDU to California health plans and providers in early 2019. To learn more about the PDU initiative, visit